If you have bought a hosting plan and you’ve got some queries regarding a concrete feature/function, or if you have stumbled upon some issue and you need support, you should be able to touch base with the respective client service team. All web hosts deploy a ticketing system regardless of whether they provide other means of contacting them along with it or not, because of the fact that the fastest way to solve an issue most often is to open a ticket. This form of correspondence makes the responses exchanged by both parties easy to track and permits the client support engineers to escalate the issue if, for instance, an admin should intervene. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you must use at least 2 separate accounts to contact the customer support staff and to actually administer the hosting space. Incessantly switching from one account to another might often be a nuisance, not to mention the fact that it requires a long period of time for most web hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Hosting
With a hosting from us, you will never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while you are browsing through your files or changing different settings. The ticketing system is being strictly monitored 24-7 by our customer support team representatives and the response time is no more than 1 hour, but it rarely takes more than twenty minutes to get assistance. In stark contrast with certain hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you wish and request info relating to any technical or billing issue. Additionally, you can read a variety of help articles, which will help you fix the most commonly encountered difficulties on your own.