A live chat is a real-time way of communication between a website hosting company's support team and its clients. It's a very efficient way to receive some info about the website hosting services or have some problem resolved because you're speaking with a live representative. The advantages of using a real-time chat service instead of calling or opening a support ticket are the low chance of errors any time you exchange information like usernames or domain names, the quicker response time since the communication is live plus the fact that you don't have to stay on the chat all the time - you can do another thing while the agent examines the issue involved. What's more, you're able to be a part of a live chat room from any kind of computer that's connected to the web, avoiding the phone costs that you will have to pay if you are calling to another country.
Live Chat Support in Hosting
We provide a live chat assistance service for all hosting that we offer and we're able to help you with almost everything live. If you don't have an account with our company yet, we are able to provide you with more details about the plans so as to help you to choose the most appropriate package. In case you are an existing client, we're able to help you with any general or billing issue and also with numerous common tech problems, such as an e-mail address installation in a desktop email client. If you can't phone us for whatever reason or you are in a country where we don't have a local telephone number, our live chat will be the best way to contact us. Needless to say, some issues need longer time to analyze and test, so you'll need to open a ticket to our technicians, however, we can save your time and help you with many issues on the chat.