If you’re a site owner, a problem may always appear and it doesn’t necessarily have to be related to the web hosting service itself. For instance, something might go wrong when you update a software app or some important data can be edited or erased by chance. Whatever the essence of the problem is, you’ll need to get in touch with the technical support staff and ask them to recover a backup or to help you troubleshoot the problem that you are struggling with. How timely they’ll do it will determine the period of time that your sites will be unavailable. For given sites such as community web portals or online shops, an extended downtime period often means losing visitors and money. That said, it is of paramount importance that you use the services of a web hosting company that offers not only a good customer care service, but also a well-timed one.
One-Hour Response Guarantee in Hosting
Our hosting offer a one-hour response time guarantee, which suggests that regardless of what query or issue you may have, we will always be there to lend a helping hand. In fact, it rarely takes more than half an hour to get an issue sorted out or a question answered, and this is valid for both technical and sales matters. Our client care staff representatives will be at your service 24/7, even on public holidays and weekends, so you will receive swift assistance whenever you need it. We realize exactly how expensive time can be, so by the time we reply to your ticket or e-mail, we’ll have investigated the issue and, if we haven’t found a solution, we will provide you with more details about what you need to do on your end, if the situation requires this. With our support service, you can be certain that there will be someone to lend you a helping hand momentarily, no matter what time it is.