There're lots of hosting companies out there, but the majority of them are resellers who have limited resources, particularly when it comes to support. A way to distinguish them is the option to reach the company over the phone. The level of support that you can get through this method of communication may vary depending on the service provider - several of them offer professional phone support, various others offer common and customer support only as some issues are more time-consuming and it's more convenient to be resolved with a ticket, particularly when the situation needs to be escalated. However, it is good to know that you can contact your website hosting provider since there're plenty of small issues which can be managed effortlessly and in a timely manner with a call, not mentioning that you will be able to get more details regarding the services even before you become a customer.
Phone Support in Hosting
All our hosting plans feature phone support fourteen hrs a day even on public holidays, so that if you don't have an account yet, you'll be able to give us a call and learn more about our solutions or whether we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, Great Britain and Australia, so that you'll be able to call the telephone number that is nearer to you. In case you are a current customer, we will assist you in a timely manner with all of the general and billing issues and with multiple technical matters in order to save you time and efforts - we acknowledge the fact that often it is easier to talk to a live person and get things done instantly. Of course, some issues cannot be managed on the phone, so if this is the case you will have to use our ticketing system.