24/7 Customer Support
Discover more about customer support and why it's hard to discover an website hosting provider that offers top-class support.
Being able to contact your hosting provider when you have any sort of questions or encounter any issues is important and how quickly they will answer back and take action can be essential, especially if your web site is business-oriented, as more downtime often means losing potential customers. The support options are an easy way to identify actual suppliers from resellers. The second usually reply only to e-mails or support tickets and you'll have to wait for a whole day or even more in order to get a reply. When your problem involves a couple of responses, you'll end up losing several days in order to have a basic problem fixed. When you use an authentic and trustworthy website hosting supplier, you will be able to get in touch with the support team anytime and receive a prompt response whatever the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Hosting
We acknowledge the importance of getting assistance in a timely manner, that's why our hosting
services come with 24/7 support plus various options for communication. In case you don't have an account yet, you can give us a call or take advantage of our live chat and talk to a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up buying a service which you can't use. In case you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it requires more analysis. Unlike the majority of providers out there, we answer to all tickets within the hour, so you will not have to wait for a whole day. Our support services are accessible twenty-four-seven, even during official holidays.
24/7 Customer Support in VPS Servers
Each and every VPS server
package that we offer features 24/7 customer and technical support, therefore in case you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us at any moment, even weekends and holidays. For your convenience, we supply different ways of communication - phone support with a couple of local numbers globally, live chat, emails as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters because it will be much easier to keep track of what's going on. The maximum warranted response time for all emails and tickets is 60 minutes, however it rarely takes that long to receive help. When you acquire the Managed Services upgrade that we supply, our admins will also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time warranty, you will benefit from quick support when you order a dedicated server
through our company. Our customer and technical support teams are available 24/7/365, which means that when you open a support ticket through your billing account or you send an email message related to any problem with your server or the pre-installed software on it whatever the time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the more suitable option if the issue in question needs more time to be resolved or when it should be given to our admins, because it's much easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to call us or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also support you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 as well.