Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
Every help request you send to us will be replied to within maximum sixty minutes. If for any reason whatsoever your support ticket or e–mail needs additional assistance from a server admin, we’ll without delay forward it and leave a comment to notify you that your case is being worked on. If you order our Managed Services package, any of the server administration tasks included there will be executed at a time of your preference.
A Premium–Quality Help Desk Service
We will be at your disposal 24/7/365 to respond to any queries that you may have pertaining to our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also require assistance with server management procedures, you can check out our Managed Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation services
An Intuitive Help Area
Every dedicated server comes with our cost–free Web Control Panel, which offers an extensive knowledge base and a group of educational video tutorials. Whenever you require help while working with the Web Control Panel, just hit the Help or Videos buttons situated in the upper right corner.