Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Our group of professionals will try their best to respond to your assistance needs within less than 1 hour. If, however, the problem you have experienced needs the help of our Admin =Team,= we’ll address the ticket to the person on shift and will write a comment to inform you.

  • Top quality support service

  • Top–quality Client Assist Service

  • We offer you 24x7 client support through a turbo–fast ticket application built into your Control Panel. You can easily e–mail us all the time about any of the apps that come pre–configured on the virtual server, this includes the chosen Linux OS, the server management panel and our custom made Web Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • A detailed and regularly updated knowledge base is included in our in–house built Web Control Panel. It includes quick tips on how to carry out all of the primary web site control tasks. The Help section offers detailed how–to article tutorials and step–by–step video training. You can gain access to the Help section by clicking on the Help or Video buttons in the right corner of each Control Panel section.